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Our Refund Policy

Applicable to any purchase made on www.boostards.com

  1. Any order that hasn’t been started on qualifies for a full refund at any point in time as long as the refund request was made before we started working on the order
  2. Orders that have been started and are part-way through completion are still eligible for a partial refund where the refund amount will correspond to how much progress we have already made on the order (Eg. order 70% completed, refund amount 30% of original payment)
  3. For all placement orders for the rank under “Grandmaster”, we offer a 70% win rate guarantee. Where we issue full refunds for any order we fail to achieve at least 7 out of 10 wins on. This only applies to orders for the full 10 games, and not applicable to duo placement orders
  4. Refunds will be done using the same payment method that was initially used to make the purchase, or refunded as store credit for future use
  5. We may also ask customers to convert their in-progress orders to a different product or service at times, in the form of changing coaches or changing duo queue orders to solo/piloted
  6. For any case that’s not listed here, we also do refunds on a case-by-case basis, so customers are always free to send us an enquiry for refund regarding any order
Placement boost